Frequently Asked Questions

How do I cancel my subscription?
All subscription payments are managed through PayPal or WorldPay and will renew automatically each year via your PayPal/WorldPay account unless cancelled before the renewal date.

Please note that if insufficient funds are available to complete your renewal payment, then PayPal will cancel your subscription automatically.This removes the need for any manual billing and enables us to keep the annual cost of personal subscriptions as low as possible.

In the event that you no longer wish to remain a member of ASC, you may cancel your subscription at any time from within your own PayPal/WorldPay account and stop any further renewal payments being made.

Subscriptions paid via PayPal can be cancelled directly from within the 'Transactions' area of your PayPal account as follows:

1.Log into your PayPal account.
2.Click the Settings icon at the top of the page.
3.Under 'Payment settings', click Pre-approved payments.
4.Use the filter to select the seller whose agreement you want to cancel and click Cancel.
5.Click Cancel Profile to confirm your request.

Subscriptions paid by credit or debit card via WorldPay can be cancelled directly by logging into your WorldPay Shopper account and following the steps below:

1. Log in to the WorldPay Shopper Management System:
2. The Recurring Payments (FuturePay) Shopper Home page is displayed.
3. Under the Agreement ID column, select the hypertext displaying the Agreement ID for the agreement you want to cancel.
4. The Recurring Payments (FuturePay) Agreement Details page is displayed.
5. Double check that the agreement on your screen is definitely the agreement you want to cancel and select the 'Cancel' button.

Once cancelled this will stop any future renewal payments from being attempted or processed.

For further information on our payment and cancellation terms, please refer to the 'Fees & Payment' section of our Terms & Conditions, or contact us at: or alternatively please call us directly on: +44 (0) 845 548 5504 and a member of our team will assist you.

Help icon.jpg Still need help? Click here to contact the ASC support team.

 Last updated Tue, Jun 16 2015 7:15pm

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